FAQ

Once your parcel has been dispatched, you will receive a tracking notification from PostNL.
All international orders will be handed over to a local postal service once arriving at the destination country.
- United States orders (sent via USPS)

If your order is placed before 2pm CET, your parcel will be dispatched the same business day. Any orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day. During busy sale periods, please allow 2 additional days for dispatch. Once your parcel has been dispatched you will receive a tracking notification from PostNL. International delivery is estimated at 3 - 10 business days, however this will vary depending on the shipping location. Any delivery date or time specified by By Veer is a best estimate only. By Veeris not liable for any loss or damage suffered by you through any reasonable orunavoidable delay in delivery.

Unfortunately, once an order has beenprocessed we cannot make any changes. Please contact our Customer Service Teamto discuss a possible solution at info@byveer.com

By Veer is not accountable for any errorsmade at the time of entering your address when placing an order. We are unableto make any changes once your order has been packed or dispatched. If you haveentered an incorrect delivery address at the time of processing your order,please contact us immediately at info@byveer.com. Please note, if you contactus outside or business hours, we will try and get back to you as quickly as wecan, however we cannot guarantee our team will be able to action your enquirybefore your order is processed.

For the answer to this question we would like to direct you to the “Returns” section on the homepage.

 

Yes, sale items may be returned unlessstated different. For the requirements we would like to direct you to the “Returns” section.

Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a promotion discount as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and past the code at the checkout page. Please note, all discount codes will have an expiry date -if the promotion has ended, your code will not be valid.
We are unable to apply a discount code to any order after it has been placed.

When you receive your order, please inspect all items carefully before trying on - if you notice a fault, please contact our Customer Service Team immediately at info@byveer.com  and ensure a photo of the fault is included with your email.
Full information on how to return your order for replacement or repair is available here. Please note, refunds are only provided if there is no replacement available or the item cannot be repaired.

If you're unable to find the answer to your question listed on this page, please do not hesitate to get in-touch with our Customer Service Team at info@byveer.com